Dumpton Park Garages Ltd are authorised and regulated by the Financial Conduct Authority. Firm reference number 677130. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders.
We typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender but this does not affect the interest charged on the agreement, all of which are set by the lender. Our manufacturer supporting finance partners also provide preferential rates to us for the funding of our vehicle stock and financial support for our training and marketing. Dumpton Park Garages are also an Appointed representative of Autoprotect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for insurance distribution (Firm Reference Number 312143.) You can check this on the FCA Register by visiting www.fca.org.uk.
For the sale of general insurance, Dumpton Park Nissan (FRN 677130) is an Appointed Representative of Automotive Compliance Ltd (FRN 497010, which is authorised and regulated by the Financial Conduct Authority). Automotive Compliance Ltd’s permissions as a Principal Firm allows Dumpton Park Nissan to act as an agent on behalf of the insurer for insurance distribution activities only.
Our Complaints Policy: At Dumpton Park Nissan we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.
If you have a general complaint: For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales.
Please contact us directly via email with the details and any supporting documentation. If you do not have an email account, you can telephone us or send a letter. 193 Ramsgate Road, Broadstairs, Kent, CT102EW, 01843 863531, accounts@dumptonpark.co.uk
Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.
If you have a Complaint regarding insurance activities? If your complaint relates to Insurance, then please contact Automotive Compliance directly.
Automotive Compliance Ltd you can be contacted via post, telephone, or email:
Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD
Telephone - 01452 671 560
Email: complaints@automotive-compliance.co.uk
If a complaint regarding Finance or Insurance activities cannot be resolved within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk